refund policy

At Thomasina Home Design Ltd, we want you to be completely satisfied with your purchase. If you have any issues with your item, please review our refund policy below:

Faulty Items: If your item is faulty or damaged, we will offer you a full refund. Please contact us within 14 days of receiving your item to arrange the return and refund process.

Non-Refundable Items: We cannot accept returns or offer refunds for items that have been worn, used, or altered in any way.

Return Process:

To initiate a return, please contact us at hello@thomasinahomedesign.co.uk with your order number and details of the issue.

Once your return is approved, we will provide instructions on how to send the item back to us.

Items must be returned in their original packaging.

Refund Timeline: Once we receive your returned item, we will process the refund within 7-10 business days. Refunds will be made to the original payment method.

For further assistance, feel free to reach out to us at hello@thomasinahomedesign.co.uk.

Thomasina Home Design Ltd Company number: 13671726